What is your return policy?

Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to Dermacons for a full refund within 30 days of the purchase date.

Return shipping is free of charge and on us. Please note that single-use products are only eligible for return if they are new and unused.

For a free return shipping label, e-mail office@dermacons.ro with your order number and “RETURN” in the subject line and the product(s) you would like to return as well as the reason for your return in the body.

Only the items specified in the original return request and confirmed by Dermacons will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.

Only the retail value plus tax paid by the customer will be refunded at the time of return.

Shipping fees are not eligible for refund.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.

Products on sale during promotions and certain promotional items are not eligible for return. Site-wide promotional sales (ex: Black Friday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.

Unfortunately, returns are accepted only within the countries of the European Union. Deliveries to countries outside the European Union cannot be returned.